Returns Policy

Returns & Refund Policy

Thank you for shopping with us. We are committed to providing high-quality skincare products and ensuring your satisfaction. Due to the nature of skincare and personal care items, we do not accept returns or exchanges unless a product is faulty.

1. No Returns for Change of Mind

For hygiene and safety reasons, we cannot accept returns if you change your mind, order the wrong item, or no longer want the product.

2. Faulty or Damaged Products

If you receive a product that is damaged, defective, or incorrect, we will replace it or issue a refund.

To process a faulty item claim, please contact us within 7 days of receiving your order with:

- Your order number

- A description of the issue

- Clear photos or videos showing the fault

Our team will review your claim and respond promptly with next steps.

3. Refunds for Approved Faulty Claims

If a refund is approved, it will be processed to your original payment method. Refund processing times may vary depending on your bank or payment provider.

4. Shipping Costs

If an item is confirmed as faulty, we will cover any return shipping costs or offer a replacement without requiring a return (depending on the issue).

5. Allergic Reactions

We cannot accept returns or provide refunds for reactions or sensitivities, as individual skin responses vary. We recommend checking ingredient lists carefully before purchasing.